Basic Life Support

• Know how to assess the collapsed victim
• Learn how to perform chest compression and rescue breathing
• Know how to deal with a person who is choking
• Be able to place an unconscious person in the recovery position
• Understand your legal obligations under the first aid regulations

People Moving & Handling
• Health and Safety at Work 1974
• Manual Handling Regulations 1999
• Duty of care
• Moving and handling assessments
• Basic principles of safer handling
• Company handling policy
• Anatomy
• Unsafe moves
• Working with equipment
• Moving and transferring

Safeguarding Adults
• Definition of Safeguarding
• Understanding what makes an adult vulnerable and open to abuse
• Different types of abuse
• Recognising the signs of abuse
• Symptoms relating to abuse
• Dealing effectively with abuse
• Legislation
• Reporting and record keeping

People Moving & Handling
• Safe practice and keeping children safe
• The recognition of Child Abuse
• How to respond to concerns
• Who to contact with concerns
• Legislation and guidance
• Fulfilling your ‘Duty of Care’

Infection Prevention & Control
• Explain what a healthcare-associated infection (HCAI) is and how these infections spread
• Describe the impact healthcare-associated infections have on patients, your duty of care to patients and management in the workplace that can prevent the spread
• Describe how healthcare staff can help prevent infections from spreading
• Explain what a sepsis is
• Describe how hand hygiene, personal protective equipment management of blood, body fluids, sharps, the environment and care equipment helps prevent the spread of infection
• Know about roles and responsibilities with infection preventionDefinition of Safeguarding
• Understanding what makes an adult vulnerable and open to abuse
• Different types of abuse
• Recognising the signs of abuse
• Symptoms relating to abuse
• Dealing effectively with abuse
• Legislation
• Reporting and record keeping

Health & Safety ( inc, RIDDOR & COSHH)
• Understand their own responsibilities, and the responsibilities of others, relating to health and safety in the work setting
• Understand Risk Assessment
• Move and assist safely
• Understand procedures for responding to accidents and sudden illness
• Understand medication and healthcare tasks

Food Safety
• Introduction to Food Safety
• Hazards associated with Food Safety
• Food poisoning and contamination
• HACCP
• Temperatures
• Personal Hygiene
• Allergies and Intolerances
• Premises, Equipment and Pest Control
• Cleaning and Disinfecting
• Legislation and requirements

Fire Safety
• Fire Law & Legislation
• Employees Responsibilities
• Fire Hazards & Risks
• Common causes of fire
• Detection
• Action on discovering a fire
• Fire Safety Management
• Fire Fighting Equipment

Information & Governance
• Information in Healthcare
• Principles
• Freedom of Information

Equality & Diversity
• What does Equality & Diversity mean?
• Understanding Individual needs
• Respecting Individual needs
• Equality & Diversity and the Law
• How to promote Equality & Diversity

Lone Working
• To heighten awareness regarding the health and safety issues associated with lone working
• To identify the responsibilities of both lone workers and employers
• To promote safe practices for lone working

Preventing Radicalisation
• Better understand what makes people vulnerable to radicalisation
• Know your responsibilities and recognise indicators that radicalisation might be taking place
• Understand what extremism and radicalisation are and why it is important to discuss and address these

Lone Working
• Gain an understanding of what fraud is
• Examine fraud by failing to disclose information
• Examine how and why one might Contact a Counter Fraud Specialist
• Examine the National Fraud Initiative (NFI)

Conflict Resolution & Complaints Handling
• Demonstrate how to respond to comments and complaints in line with legislation and agreed ways of working;
• Describe who to ask for advice and support in handling comments and complaints;
• Explain the importance of learning from comments and complaints to improve the quality of service;
• Describe how to recognise adverse events, incidents, errors and near misses;
• Explain what you must and must not do in relation to adverse events, incidents, errors and near misses; and
• Identify the legislation and agreed ways of working in relation to reporting any adverse events, incidents, errors and near misses.
• Explain the purpose of a Conflict Resolution Procedure
• Understand Conflict Resolution Procedures
• Identify the key roles in Conflict Resolution Procedures
• Understand an employee’s right of appeal